Refund policy

Bonny 14 Day Return Policy

We want you to love your Bonny. If you change your mind, we offer returns and exchanges within 14 days of delivery. This policy is designed to be fair, simple, and mindful of our environmental impact. 

Doonas

You can return or exchange your doona within 14 days from delivery for a full refund, even if you have slept in it. All we ask is that it is returned in good condition, free from stains, marks, odours, pet hair, or damage, and includes any accessories such as its storage bag. After inspection, returned doonas are donated to our amazing charity partners for a new life, helping people in need.

Bed Sheets

You can return or exchange your bed sheets within 14 days from delivery. The refund amount will depend on whether they are:

Unopened and unused: If the product is unopened and unused, in its original packaging, and is in a re-sellable condition, you will receive a 100 percent refund.

Used: We get it, sometimes looking at the product isn't enough. You might want to sleep with it and see if it's right for you. In this case, we offer a 70 percent refund for returns that can't be re-sold. This helps cover the cost of professional cleaning and preparing them for donation to someone in need.

 
Why we do this

We don't want perfectly good bedding ending up in landfill. By accepting used bedding back, we can have it professionally cleaned and donated through our charity partners, giving it a second life and keeping someone else cosy. This process prevents unnecessary waste and is one of the ways we minimise our environmental footprint. To learn more about our awesome partners, click here.

A note on compassionate and considerate returns

To minimise the environmental impact of returns, we ask that returns are made thoughtfully. For example, returning a product because the colour is ever so slightly different to what you expected, or ordering several colours or styles with the intent to send most back, creates unnecessary transport emissions and waste. We encourage you to choose carefully and consider the environmental impact before starting a return.

Our compassionate Customer Support team will usually lean towards being more generous with your returns, even in situations where we could be stricter. Please treat our team with kindness and respect so we can continue to offer this flexibility.

How it works

Step 1: Click here to contact us and start your return or exchange process.

Step 2: Once you submit your request, our customer support team will review it and work with you to determine the next steps.

Step 3: If your return or exchange is accepted, we will send you a prepaid return label. We encourage you to reuse the box your order arrived in. If you no longer have it, please arrange your own suitable packaging. For Australian returns, parcels can be dropped off at your local Australia Post.

Step 4: Once we receive your returned item, our team will inspect it and confirm the next steps. If your return is approved for a refund, we will confirm whether it qualifies for a 100 percent or 70 percent refund depending on its condition. Refunds are processed to your original payment method within 5 business days of approval, although it may take longer for the funds to appear in your account depending on your bank.

Important notes

• The 14 days begins on the date your order is delivered to your nominated shipping address.
• Products must be returned in reasonable condition, free from stains, odours, pet hair, or signs of excessive use.
• All returns must be approved before sending. Unauthorised returns may not be accepted.
• Once you receive your pre-paid return label, your item must be lodged with Australia Post within 1 week.
• We reserve the right to reject a return or issue only a 70 percent refund if the product is not returned in good condition or within the 1 week period.
• All returns are processed before being donated to people in need through our charity partners.
• Customers outside Australia are responsible for return shipping costs unless otherwise agreed.
• We are not responsible for items lost or damaged in transit, so please ensure your return is securely packaged and keep proof of postage.
• To minimise waste, please avoid unnecessary returns such as ordering multiple colours to test or returning items for minor cosmetic differences.
  
  

Button Replacement Policy

Yes! We have an unlimited button replacements policy for all our products, free of charge! If you ever lose a button, just let us know and we’ll send a replacement. That being said, we do ask that this policy is used in good faith. We reserve the right to decline replacements if we believe it is being misused.

To arrange a replacement, you can simply reply to your order confirmation email where you purchased your bonny and let us know your button has gone missing. 

We cover the standard shipping within Australia and your replacement will usually arrive within 5-10 business days. We send the buttons loose (not sewn on) so you can easily attach them at home. If by the slim chance your specific button style is unavailable, we will send the closest possible match.

Faulty or defective items

Every Bonny product is carefully inspected before leaving our warehouse. If your item arrives with a fault or defect, please notify us within 30 days of delivery. We will replace it or refund you in full. Please email hello@bonny.com.au with:

1. Your name and address
2. Your phone number
3. Your email address
4. A description of the product and the fault
5. Your order number and any relevant details
6. Photos showing the defect

We may ask for the product to be returned for inspection before processing your replacement or refund.

Gift Cards

If your order was purchased with a Bonny gift card, your return will be refunded back onto a gift card for store credit. We’re not able to return it to another payment method.

 

If you need more details please head to our Terms and Conditions or get in touch with us at hello@bonny.com.au.